The subscription revolution requires a business evolution around customer success, not just a customer success team. If you want to create lasting growth in the subscription revolution, you need to rethink your approach to customer lifecycle management (CLM). You need to take control of your revenue lifecycle—everything that occurs after you acquire a customer.
THINKstrategies Managing Director, Jeff Kaplan and ServiceSource’s Michele Ballinger will discuss what you need to know about the revenue lifecycle and building a customer-centric subscription business. In 60 minutes, you will learn: